Bespoke Process
Whether you're dreaming of the perfect engagement ring, reimagining an existing design, or creating something entirely bespoke, we're here to guide you through a personalised jewellery experience unlike any other. At Taels, we believe custom jewellery should feel like a conversation, not a transaction.
STEP 1
INITIAL CONSULTATION
Our initial virtual consultation marks the beginning of your journey to create a truly unique piece of jewellery. Here, we uncover your story and aspirations, determining the essence to be captured in your bespoke creation. Dream big—there are no limits to what we can design together!
We'll discuss your design preferences and budget while answering any questions you may have. Planning a surprise engagement? Rest assured, we specialise in guiding uncertain partners toward confident, well-informed decisions.
STEP 2
DESIGN COLLABORATION
During this step, we'll refine your vision using your inspiration images and ideas. Together, we'll explore various design elements, metal choices, and setting styles to create a piece that perfectly reflects your personal style.
This collaboration can take place via email or Google Meet, whatever works best for you.
STEP 3
GEMSTONE SELECTION
We source gems from all around the world and handpick each one with expert precision. For your piece, we'll carefully select several diamond options for your viewing, allowing you to choose the perfect stone that speaks to you.
All diamonds we source come with independent certification and a unique laser inscription on the girdle, guaranteeing authenticity and the exact specifications described.
STEP 4
3D VISUALISATION
Once we've refined your concept, our designer transform your ideas into detailed 3D renderings that show exactly how your finished piece will look from every angle.
This crucial step allows you to experience your design virtually before crafting begins, providing an opportunity to refine any details until it feels absolutely right. We encourage questions and feedback during this stage—this is your piece, and we want you to feel completely confident in the design.
STEP 5
CRAFTING YOUR PIECE
When your design is finalised, our team of jewellers bring it to life using techniques refined over generations. With our master Jeweller having over 35 years of expertise in creating bespoke pieces, your jewellery is crafted with meticulous attention to detail.
The crafting process begins after a 50% deposit, with most pieces completed within 4-5 weeks. If you're working with a specific timeline, just let us know—we'll do everything possible to accommodate your needs without compromising on quality.
STEP 6
COLLECTION
When your piece is ready, you can choose between convenient shipping with full insurance or a personal collection from our Sydney studio. For those collecting in person, we'll create a special moment to present your creation and answer any questions you might have. If shipping is your preference, we use secure, tracked services to deliver your piece safely to your door.
Our commitment to you continues long after your purchase—we're ALWAYS here for future adjustments, annual maintenance, or to help create complementary pieces for life's next chapter.
Ready to start your bespoke process?
Bespoke Aftercare Service
We provide complimentary professional cleaning and inspection of your bespoke jewellery at any time. Regular inspections help maintain the integrity of your piece and prevent stone loss or metal wear.
If a stone becomes loose due to normal wear, we will assess and tighten the setting to keep it secure.
Charges will apply for extensive repairs or resetting lost stones.
We provide complimentary professional polishing for yellow and rose gold pieces.
For white gold pieces, we offer complimentary rhodium plating services within the first 12 month of purchase.
We offer one complimentary resizing within the first 12 months of purchase. Additional resizing will be available at a reduced rate for bespoke customers.
Repair & Restoration
For any damage due to wear and tear, we provide repair services at a special rate for bespoke clients. If your piece requires restoration, we will provide a detailed quote before proceeding.
Bespoke Pieces FAQ
That's completely normal and exactly why our discovery conversation is so valuable. Many clients come to us with just a general idea or feeling they want to capture. Our expertise lies in asking the right questions to help you uncover your preferences and translate them into a beautiful design. We can show you various inspiration styles, settings, and stones to help narrow down your options.
Yes, we specialise in transforming outdated or unworn jewellery into modern pieces you'll love. We can repurpose your old gold and gemstones into completely new designs that honour the sentimental value while matching your current style.
Our assessment process identifies which elements can be reused. Please email us at info@taelsjewellery.com.au to get started!
Yes, we specialise in reimagining heirloom pieces to give them new life while honouring their history. We can reset stones from existing jewellery or incorporate elements of heirloom pieces into your new design. This beautiful blend of old and new creates pieces with genuine sentimental value.
Absolutely. For local clients, we arrange in-person viewings of selected diamonds. For interstate or international clients, we provide detailed videos and images of your diamond options alongside their certification, ensuring you can make a confident choice regardless of your location.
All our diamonds come with independent certification from respected laboratories such as GIA, IGI, or GCAL. Each diamond also has a unique laser inscription on its girdle that matches its certification number, guaranteeing its authenticity and specifications.
Absolutely! We keep detailed records of all custom designs, making it easy to create matching wedding bands, earrings, or anniversary pieces that complement your original creation perfectly. Many clients return to create coordinated collections over time.